Shipping & Returns Policy

Shipping

We aim to get your order out the door quickly. All orders are processed within 1–2 business days (excluding weekends and public holidays) after your order confirmation email. You’ll receive a shipping notification with tracking details as soon as your order is on its way.

Shipping costs

Urban Shipping

Orders under $45 – $5.95
Orders over $45 – FREE!

Rural Shipping

Flat fee – $8.95

We want to make it easy (and affordable) to stock up, so we offer free shipping on all urban orders over $45. For rural addresses, shipping costs a lot more (usually $11+), but we’ve capped it at a flat $8.95 and cover the rest ourselves. It’s a small way we can help, while keeping things sustainable as a small business.

Tracking your order

Once your order has shipped, you’ll receive an email with a tracking number. Please allow up to 48 hours for the tracking link to update.

If your order hasn’t arrived within 7 days of receiving your shipping confirmation, get in touch at hello@no2.co.nz with your name and order number, and we’ll sort it out.

Returns

Damaged or incorrect items

We want you to love No.2. If your product arrives damaged or incorrect (e.g. the wrong flavour), we’ll make it right. Just let us know within 7 days of delivery and we’ll offer a replacement, voucher or refund.

To start a return, email us at hello@no2.co.nz with your order number and a photo of the product’s condition. We handle these on a case-by-case basis but will always try to find the best solution for you.

Change of mind

We don’t accept returns for change of mind. Refunds or replacements are only available for damaged or incorrect items, or for subscriptions started by mistake (see below).

Subscriptions

You can cancel your subscription at any time before your next order is processed, either via your account or by emailing hello@no2.co.nz.

If you’ve signed up for a subscription by mistake, we know accidents happen. Email us at hello@no2.co.nz with your order number. We’ll cancel the subscription and refund the price of the product once it’s returned to us.

Please note that all shipping costs are your responsibility. This includes the original shipping charge, which isn’t refunded, and the cost of posting the product back to us. As a growing business, we keep our prices affordable by not building these costs into them.

Questions

If you have any other questions, feel free to email us at hello@no2.co.nz. We’re here to help.