Shipping Policy
We aim to get your order out the door quickly. All orders are processed within 1–2 business days (excluding weekends and public holidays) after your order confirmation email. You’ll receive a shipping notification with tracking details as soon as your order is on its way.
*Shipping costs
Urban Shipping
- One item - $5.00
- Two or more items - FREE!
Rural Shipping
- Flat fee - $7.00
If your delivery address is Rural, please make sure to select the ‘Rural Shipping’ option at checkout. Due to the relatively high courier costs, we apply a flat shipping fee even if you’re ordering 2 or more items.
We’re working on automating this in future, but for now, we rely on your help to get it right. If you’re unsure whether your address is considered rural, you can look it up in the NZ Postcode Finder.
Tracking your order
Once your order has shipped, you’ll receive an email with a tracking number. Please allow up to 48 hours for the tracking link to update.
If your order hasn’t arrived within 7 days of receiving your shipping confirmation, get in touch at hello@no2.co.nz with your name and order number - we’ll sort it out.
Returns & Refunds Policy
We want you to love No.2. If your product arrives damaged or incorrect (e.g. the wrong flavour), we’ll make it right. Just let us know within 7 days of delivery - we’ll cover return shipping and offer a replacement or refund.
To start a return, email us at hello@no2.co.nz with your order number and a photo of the product’s condition. We handle these on a case-by-case basis but will always try to find the best solution for you.
Please note - We do not accept returns for change of mind. Refunds or replacements are only available for damaged or incorrect items.
Questions
If you have any other questions, feel free to email us at hello@no2.co.nz - we’re here to help.