Shipping policy

We aim to get your order out the door quickly. All orders are processed within 1–2 business days (excluding weekends and public holidays) after your order confirmation email. You’ll receive a shipping notification with tracking details as soon as your order is on its way.

Shipping costs

Urban Shipping

Orders under $45 – $5.95
Orders over $45 – FREE!

Rural Shipping

Flat fee – $8.95

We want to make it easy (and affordable) to stock up, so we offer free shipping on all urban orders over $45. For rural addresses, shipping costs a lot more (usually $11+), but we’ve capped it at a flat $8.95 and cover the rest ourselves. It’s a small way we can help, while keeping things sustainable as a small business.

Tracking your order

Once your order has shipped, you’ll receive an email with a tracking number. Please allow up to 48 hours for the tracking link to update.

If your order hasn’t arrived within 7 days of receiving your shipping confirmation, get in touch at hello@no2.co.nz with your name and order number, and we’ll sort it out.

Accidental subscription orders

We don’t accept change-of-mind returns, but we know accidents happen. If you’ve signed up for a subscription by mistake, email us at hello@no2.co.nz with your order number and we’ll refund the price of the product.

Please note that all shipping costs are your responsibility. This includes the original shipping charge, which isn’t refunded, and the cost of posting the product back to us. As a growing business, we keep our prices affordable by not building these costs into them.